First let me tell you something you're not likely gonna believe, so bear with me now. Its probably not coated in anything, well anything it shouldn't be anyway. I mean the chances of that are actually kinda unlikely, but here is a list of the most common reasons for this issue.
1) I know we call it "shampoo" but its really not, its soap. Soap cleans in an entirely different way than traditional detergent based shampoos do. Detergent is made to quickly strip everything it can from the hair, that includes the oils your poor scalp works so hard to make :( and a lot of times contains a bunch of ingredients designed to coat the hair with something else (that's what usually leaves residue) because as you may have already imagined the hair would be really dry if you didn't and probably a little unmanageable. Soap kinda works in a gentler way and kinda attracts dirt and excess oil and allows it to mix with water so it can be rinsed away. it essentially leaves a lot of your natural oils intact.
2) Did ya follow the instructions? When it comes to our black soap shampoo not a lot of people seem to understand exactly what they are getting. We try to mention it several times that it IS the consistency of WATER (not watery, not thin) it is exactly like water. we wanted to call it muddy water but I'm pretty sure someone took that :( anyway I'm not gonna blow smoke up your butt its difficult for lots of people to get used to and to use properly. The good news is you can learn pretty easily :) first of all shake it well before using, next never ever put it in your hand and then attempt to go for your head, you'll waste more than you use and you'll likely never get enough product on your head to actually clean your hair. Instead take the bottle, pop open the cap and apply directly from the bottle to your head. A little here, rub, a little there, rub, until you get enough product or lather to work out toward the tips. It should take 1/4 to 1oz to wash the average persons locs.
If you are using entirely too much product you will never get it out and even the most residue free of products is gonna leave residue if you don't rinse it out!!! using too little product can result in your hair not actually getting clean which is gonna make it greasy after a while. If you don't experience anything weird the first couple washes but then suddenly your hair started to feel greasy you may not be using enough or it may be removing old product build up from your hair. Usually when people contact me saying their hair feels weird or like its coated in something its almost always when it is WET usually after its dry it doesn't look or feel much different it might be a little oilier or a little drier than what is normal for them for some time after switching to soap but the "weird,tacky,gummy,waxy, coated" feeling is not something that is present after the hair is dry for 99% of people, that other 1% who still have this feeling when the hair is dry we've usually found they were in fact using WAAAAY too much product and not actually rinsing it all out. Following every shampoo with an acv rinse can help to make sure you are getting everything out and will actually prevent build up.
3) what were you using before you switched to soap? was it soap or detergent? did you deep clean your hair before switching? If you were using reg old shampoo your transition to soap could take a while because the soap may actually need to remove stuff left behind by old product if you didn't deep clean first! Black soap is actually designed to draw out impurities so this is something people are sometimes hard hit with when they use our black soap shampoo, more so than the bars. I always recommend deep cleaning before switching to any new shampoo and i always, always, always tell people to use an ACV rinse after shampooing regardless of what they are shampooing with. It can really help ease the transitional weirdness that happens when switching to a soap based product and its hella good for your hair and scalp.
In a nutshell we believe soap is just an all around better option than detergents, yes it does sometimes require an effort. Much like your locs are a journey how you care for them is also a journey and sometimes you gotta put up with some unpleasantness in order to achieve the desired result!! I promise no matter who you are or what kind of water you have (pretty much everyone has hard water unless they pay not to have it) you can SAFELY and successfully use soap and reap the benefits. The I cant use whatever product because i have hard water is kinda just silly. everyone has it, yes it poses some challenges like you gotta rise whatever you are using pretty diligently because hard water makes everything harder to rinse out (yes even detergents).
If you just cant hang with one of our products that's cool we've totally come to realize that you cant please everyone and you'll go crazy if you try so we have a 14 day return exchange policy details on our faq page. Also my good friend Amy of "Raging roots studio" has compiled a pretty great informational website that will tell you everything you'll ever need to know about locs including a list of safe and unsafe products some of which you can procure locally!
Thank you for reading and please keep in mind that this is my very first blog post EVER! i know nothing about how to write a blog post or how to keep you amused and reading but im planning on using this to post information that i find myself typing over again and any interesting news or tidbits. I also realize that allowing comments on the blog may end up proving to be overwhelming for me to handle and depending on the situation we may end up disabling that in the future. It takes up most of my work day answering emails as it is and alas i am only one person so we will just see how this goes and go from there. I just wanted to let everyone know that may happen and it wasn't due to any comment made by anyone or me just not wanting to answer questions its simply a matter of time management.